Huaye Group has been making every effort to provide the most ideal
service to customers with the concept of honest service for a win-win
situation.
All the staff in Huaye Group aim to provide cost efficient solution
by diligent work.
Our concept of service lies in respect towards individual and provides
ideal solution to customers so as to further improve ourselves.
Detailed research will be carried out for the sake of fully understand
requirement of customers. Thus our service will enable the customer
to believe that Huaye Group is reliable and honest.
Service Process
(1) Collect feedback from customers so as to understand their view
towards Huaye Group.
(2) Ask customers to assess the service and product of Huaye.
(3) Follow the solution of quality disputes.
(4) Receive feedback from customers by customer service hotline:
86-21-56391258 or sending email to service@cnhuaye.com .customer
could also complain to us by the phone: 86-21-56391215.
Customer has always been the resource of profit, thus we will try
our best to meet the requirement of customers. Providing satisfactory
service has been one of our targets for a long term, following the
advice of customer helps us to improve ourselves. Huaye could benefit
for the success of customers, thus we set special departments and
staff to focus on customer service, assisting customer to have a
general picture on the specifications of our products and application
scale. Those staff will provide prompt feedback to customer.
Customer service hotline: 86-21-56391258
Complaint receipt phone: 86-21-56391215
Email for interacting with customer:
service@cnhuaye.com
Feature of our work Providing satisfactory service to customer has been one of
the primary targets of Huaye Group since its foundation. It also
ensures our competitiveness in steel field. We are motivating ourselves
to provide comprehensive service to customers.
The whole customer service process covers guidelines prior to sale,
risk control during sale and after sale tracking .Our customer service
boast the following features:
Quality control: quality control engineer is specially arranged
to inspect the dimension, tolerance, specification and designation
of products. This could ensure the quality of product.
Guidelines prior to sale: material engineer will help customer to
select the ideal products and coordinate with the seller in negotiation.
Help customer to select material. Our engineer will help customer
to select better material with their proficiency on products ,in
this way our service has become one stop service style.
Quality control on processing: Engineer will conduct 100% inspection
during the process of opening coil and cutting so as to fully meet
the requirement of customer.
Technique consultation service: Our engineer will provide immediate
technical assistance to you within 24 hours as long as you have
any puzzles of our products.
Prompt response: Our engineer will provide prompt service to you
within 24 hours once quality disputes rose.
Tracking: As for the fresh partner, we will track the whole service
process and pay visit to customers upon their schedule.
