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Strengthen quality control, Enhance service awareness

Time：2017-09-30 Source：huaye

In the daily standardized operation, everyone should have the ability of estimation and judgement on work problems and each post has different areas of responsibilities. The more businesses in processing, the more necessary to control processing quality, and the first thing is to do documents examination for field operators upon receiving processing orders. The goods would be processed and produced in accordance with order requirements after examining data of documents to be correct. Check appearance and board cover of steel coils carefully and start the machine after confirming processing sizes for several times, which sizes still need to be measured and checked during production process, and each detail can not be ignored. It is same for consignee or consignor teams, including order number, specification, size, model and bundle number should be checked consistency, and goods can not be shipped even there is one data which does not conform to documents. At the moment, there is larger amount of storage in the warehouse and description of goods are also more messy, so we have to pay more attention on details, check orders carefully and ship goods out of the warehouse accurately.

The customer service department is the outside window of the company. Faced with customers or drivers who pick up the goods, service personnel answer their questions patiently and carefully, make good explanation, and placate anxious drivers, and colleagues whom was sitting next to should help to coordinate their relations and placate them. We are a team, and we should help and care about each other. If customers visit the workshop, all the employees who meet them should wear a smile, and you can say "Hello", so that customers may have a sense of intimacy, which is the basic requirements. As processing industry with the nature of service, it is necessary for employees to treat customers and other visitors politely, and we all should have the sense of service, so that guests feel warm which is easy for salesmen to carry out businesses. Whether you are production line workers or functional personnel, you must obey production demands and arrangements, which is all for providing good service to customers so as to win the trust of customers and increase production value.